Delivery and returns information
Delivery times
We are dispatching orders in our normal timescales, but we are aware that in some parts of the country the deliveries are taking longer due to the Covid-19 situation, please bear with us, your order is on its way.
For courier deliveries, some orders are not arriving in the next working day, rest assured we have dispatched your order and it will be with you as soon as possible. All courier deliveries that usually require a signature will be delivered contact-free. Deliveries of large framed maps is currently 10 - 14 days from order.
If your order has not arrived with 10 working days, please contact us. You can also see Royal Mail updates here.
| Place your order before 4pm on… | ||||||||
|---|---|---|---|---|---|---|---|---|
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | ||
| For standard delivery on | Weds - Thurs | Thurs - Fri | Fri - Sat | Sat - Mon | Mon - Tues | Tues - Weds | Weds - Thurs | |
| For next day delivery on | Tue | Wed | Thu | Fri | Mon | Tues | Tues | |
Please note these deliveries are only estimates. Custom Made map orders will take one extra day for printing. Framed and canvas products are handmade and usually take 7 - 10 days. If you order on a bank holiday please use the next working day.
Delivery costs
If you have a split order covering products from different sources the order may attract multiple delivery charges.
|
Country |
Product(s) |
Delivery Cost |
|---|---|---|
|
UK |
Maps, Books |
|
|
UK |
Map Sets (area bundles of up to 22 maps) |
|
|
UK |
Large Map Sets (UK wide bundles) |
Courier Only |
|
UK |
Framed / canvas Custom Made maps: |
|
|
UK |
OS GPS Devices - Velo, Horizon, Trail, Aventura (UK delivery only) OS GPS Accessories (UK delivery only) |
|
|
UK |
Non-OS GPS Devices (UK delivery Only) |
£5.45 |
|
UK |
Outdoor Gear and most other items (except GPS devices) Some items only available with courier delivery. |
|
|
Europe* |
Maps, Books |
|
|
Rest of the world* |
Maps, Books |
|
*We do not deliver to all countries, and some specific items, such as GPS devices and framed Custom Made maps are restricted to UK delivery. Please contact Customer Services for more information.
Returns
Damaged, broken or incorrect items
If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.
Unwanted items
If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.
OS Maps Premium subscriptions
You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.
If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.
There is more detailed information on returns and cancellations in our Terms of Sale.
