Accessibility statement for ordnancesurvey.co.uk

This website is run by Ordnance Survey. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

• increase the browser font size to its largest setting without the text spilling off the screen
• navigate most of the website using just a keyboard
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some pages have empty links or values which may confuse people using assistive technology

• the keyboard focus indicator is not consistent on some elements

• some features on the site are not fully keyboard accessible

• some form elements have duplicate attributes or missing labels

• some PDF documents are not fully accessible to assistive technology users

• some page headings are not in a logical order

• some page elements have insufficient text contrast

• the purpose of some graphical elements may be unclear.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, use our accessibility feedback form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Ordnance Survey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Perceivable - information and user interface

• Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content). We plan to add text alternatives for all images by December 2026.

• Some iframes do not have title attributes, preventing users from identifying their contents. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content). We plan to add iframe title attributes by December 2026.

• Some form elements do not have associated labels, which may make some form inputs difficult to identify and navigate. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content). We plan to update legacy forms by December 2026.

• Some headings are not displayed in a logical order. This fails WCAG 2.2 success criterion 1.3.2 (Meaningful Sequence). We plan to update headings on pages by August 2026.

• Some pages have poor colour contrast. This fails WCAG 2.2 success criterion 1.4.1 (Use of Colour). We plan to fix colour contrast issues by December 2026. 

Operable - user interface and navigation

• Some page elements cannot be reached by keyboard users. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). We plan to improve and retest by August 2026.

Understandable - information and user interface

• Some pages produce pop-up modal windows without warning the user first. This may not be apparent to some users and may cause confusion. This fails WCAG 2.2 success criterion 3.2.1 (On Focus). We plan to work with third-party suppliers to ensure they are compliant.

Robust - content and reliable interpretation

• Some features use inappropriate code in their construction. This may cause issues for some users. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value). We plan to improve code construction by December 2026.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are essential to providing our services. Where possible, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish should meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We are working to improve the accessibility of this website. We plan to publish and link to an accessibility roadmap from this page by June 2026, which will outline known issues and planned improvements.

We will update this accessibility statement as issues are fixed.

This statement was prepared on 18 February 2021 and last reviewed on 23 April 2026.

This website was last tested for compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard in January 2026.

The test was carried out by the Digital Accessibility Centre (DAC). Sixty pages from this website were tested as a representative sample.