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Making a complaint

Give us your feedback.

Our Customer Service team answers almost 7,500 enquiries every month.

General complaints

We receive general enquiries about our products and services, as well as a wider range of questions about planning application maps, free mapping data, Ordnance Survey maps for mobiles and how businesses get mapping data, for example.

We hope our products and services meet your requirements. If they don’t, and you are not completely satisfied, you can make a formal complaint. We will do everything we can to address the problem and put things right.

The process for complaining may be different depending on the type of complaint. See if the options below are relevant to you.

If you wish to make a general complaint, please get in touch using our contact form (choose the option 'Other enquiries' then 'Feedback/complaints). We always try to resolve any problem as quickly and efficiently as we can.

Complaints about our licensing under Public Sector Information (PSI)

We are committed to complying with the principles of the Re-use of Public Sector Information Regulations 2015 and there are a number of routes (both free and paid for) by which we permit re-use of our information. For details, please see our licensing pages.

If you have a complaint about our compliance with the Re-use of Public Sector Information Regulations 2015, we will investigate it thoroughly. See here for details of our PSI internal complaints process.

If you are unhappy with the way that we have handled a PSI complaint, are not happy with the response we have provided, or feel that the response is factually inaccurate and you wish the Information Commissioner’s Office to investigate further, please see the ICO complaints procedure.

To raise a complaint, please contact us here.