Welcome to the OS Shop
We operate a number of different websites, consumer apps (web and mobile) and this online retail shop (together referred to as the OS Sites and/or Services).
The terms and conditions set out below (referred to throughout simply as the ‘Shop Terms of Sale and Supply’) apply to your purchase of any products (including any digital products, services or downloads) from our online shop (referred to throughout simply as the ‘Shop’.
Please read them carefully as they are legally binding and so if you do not agree to them, you should refrain from making a purchase from the shop.
Please note that different terms and conditions apply if you are purchasing a subscription to OS Maps. These are set out in the OS Maps EULA. Equally, different terms apply if you are making any payments in respect of any of our other mobile/web apps, and these are set out in the relevant EULA’s.
What is the OS Shop?
The OS online shop allows you to purchase a wide range of products, including the full range of our iconic OS Explorer maps and OS Landranger maps, as well as GPS devices, map related products and outdoor accessories of some of the best known manufacturers in the industry.
1. Who we are and how to contact us
The Shop is operated and managed by Ordnance Survey Leisure Limited, which is a subsidiary company of Ordnance Survey Limited, Great Britain’s national mapping agency.
Ordnance Survey Leisure Limited is a company registered in England and Wales (registration number 06894550, and VAT number GB 973 4648 80) whose registered address is at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS.
Ordnance Survey Limited is a company registered in England and Wales (registration number 09121572, and VAT number GB 204 5274 37) whose registered address is also at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS.
Ordnance Survey Leisure Limited is referred to in this EULA as OS, we, us and our.
If you have any questions about this Shop, or you otherwise wish to get in contact with one of the above mentioned organisations please see our Contact Us webpage.
2. Other terms that apply
This Policy sets how we collect, process, use and look after any personal data that we collect from you, or that you provide to us, together with the choices you have about the information we may ask of you, when you use our OS Sites and/or Services.
This Notice provides information about how we use ‘cookies’ in our OS Sites and/or Services and how you can control and delete them.
'Cookies' are small text files that websites put on your computer to make visits quicker, easier and more relevant.
In addition to cookies, OS uses analytics and tracking software tools in some of its OS Sites and Services. Analytics and tracking software allow application providers to gain insights on how their users engage with mobile / web applications – for example, how they navigate through the application and what functionality and content is used. This enables providers to make better decisions about services, improving performance and appropriate marketing. The tracking technology we use is Google Firebase and Adjust.
Our Accessibility Statement provides information about browser support, screen resolution, document types, access keys, text sizing, images, forms and frames, scripting and links.
4. Product Images
Any product images displayed on the Shop are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that the images accurately reflect the colour of the products or the packaging. Your products and/or packaging may vary slightly from those images.
5. Product Availability and Contract Formation
a. Sending us your order does not create a binding contract. Except in the case of digital downloads where a contract is formed when you start to download data, all orders are subject to acceptance by us. We will send you an e-mail confirming your order and it is at this stage that the contract between us is formed.
b. If your order comprises of more than one item, you may receive a separate email confirming your order for each item and each email and corresponding order confirmation will form a separate contract of sale for the item specified in that email.
c. If your order is made over the telephone, and we are able to confirm that the item is in stock, a contract is formed. If we need to check our stock levels then a contract is formed when we either send you an e-mail confirming your order or telephone you to confirm your order.
d. All products shown on the Shop are subject to availability. We will inform you by email or telephone if we are unable to fulfil your order for any reason.
a. You can find all our delivery options, times, and costs of delivery displayed on our website here.
b. Delivery times are estimates and are not guarantees. However, in all cases you may request a refund if your order does not arrive within 30 days, unless you have placed an advance order for a product and you have been informed of any delays before purchasing.
c. If your order (or part of it) is out of stock, we will provide you with a refund for the out of stock products. Unfortunately, we cannot retain back orders for fulfilment at a later date.
d. All deliveries of goods are made to the address provided in your order. Courier deliveries must be signed for and are made on working days, normally between the hours of 8.00 am and 5.00 pm. The precise timing of delivery cannot be specified.
7. Prices and Payment
a. All product prices will be displayed in British sterling. The price will include VAT. Unless otherwise stated, the price will exclude delivery costs and these will be added to the total payable before you confirm your order. You are given the option of correcting any errors before you confirm your order to us. We will charge your credit card, debit card or Paypal account at the time of checkout.
b. Product prices may change at any time. However, price changes will not be applied to orders where a dispatch confirmation email has already been sent.
c. It is always possible that, despite our best efforts, a pricing error may arise. If this does occur and:
- the price displayed is lower than the correct price, we will either contact you before dispatching the product to give you the opportunity to buy the product at the correct price or reject your order.
- the price displayed is higher than the correct price, we will confirm the correct price to you in the dispatch confirmation email, dispatch the product and refund the difference to your credit card, debit card or Paypal account (depending on the payment method you used).
8. Cancelling your contract for change of mind
a. If you are a consumer, you have the legal right to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that if you change your mind and decide that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund within the period set out in paragraph 8(b) below.
b. Unless your product is one of the non-refundable products set out in paragraph 10 below, you may cancel your contract for any reason before the end of the 14 calendar day period beginning on the day you receive the product(s). To cancel your contract, please contact our Customer Service Team via the Contact Us webpage to advise us that you wish to cancel your contract. Please quote your order details and order number. Your cancellation is effective from the date you send us the contact form or e-mail.
If you do cancel your contract within the 14 calendar day cancellation period, we will refund the purchase price, standard delivery charges and the cost of posting the product back to us.
If you cancel a contract for a product you have purchased as part of a multi-buy offer or similar promotional offer, we shall refund the pro rata amount paid for the product under the offer.
If the product has been despatched to you, you must then return it to us in good condition, to the address advised by Customer Services. We will process your refund within 14 calendar days of us receiving the product back.
c. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
9. Damaged, defective or incorrectly supplied products
a. If your product is damaged, defective or is incorrectly supplied, please contact our Customer Service Team via the Contact Us webpage. Please quote your order details and order number.
b. You must return the product to us, to the address advised by our Customer Services. If we are satisfied that the product is damaged, defective or incorrectly supplied, we will contact you to give you the option to either receive a full refund or a replacement product (if a replacement product is available).
c. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards Office. Nothing in our Shop Terms of Sale and Supply will affect these rights.
10. Non-refundable products
a. You are not entitled to cancel a contract for any products which have been supplied to your specification, which includes OS Custom Made maps (including Custom Made canvas products and framed Custom Made maps) (see paragraph 11 below);
b. You are not entitled to cancel a contract for any of the product types below (unless the product is damaged, defective or incorrectly supplied):
- digital products after you have started to download or stream these;
- sealed audio or video recordings or sealed computer software, once these products are unsealed after you receive them;
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- safety equipment which has been removed from its packaging (such as climbing gear);
- any products which have become mixed inseparably with other items after their delivery.
11. OS Custom Made maps and digital products
a. We cannot accept titles or subtitles or images for OS Custom Made maps which contain inappropriate language or images, or anything that in our opinion could be offensive or may amount to an infringement of third party copyright or other intellectual property rights. This is because your title, subtitle or image will appear alongside our branding.
b. If we consider that your title or subtitle or image contravenes paragraph 11(a) above, we may reject your order after you have checked out. If we do so, we will contact you by email requesting that you re-order your map. Where applicable, we may ask you to provide confirmation that you either own or have the appropriate consent of the copyright owner to use the image, title or subtitle that you wish to use.
c. Notwithstanding paragraph 11(b) above, if you do not own the copyright or have the appropriate consent from the copyright owner to use the image, title or subtitle then you shall be entirely responsible for any costs or liability incurred by us. It is your responsibility to ensure that you either own or have the right to use any title, subtitle or image.
d. Please ensure that the information you provide for Custom Made maps, Custom Made canvas products and framed Custom Made maps is accurate as we cannot make any amendments once we issue you with confirmation of our acceptance. No refunds will be given for errors you fail to notify us of prior to our acceptance of your order.
e. We grant you a perpetual, non-exclusive, non-transferable licence (without rights to sub-license any third party) to use the digital products sold by us in PDF format only for your personal non-commercial use.
12. Age restrictions of products
Certain products in the Shop may only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these products to you if you do not satisfy these age requirements. We will publish any age restrictions against the relevant products and reserve the right not to dispatch any product where we are not reasonably satisfied that you are old enough to purchase the product. If you are under the applicable age please do not attempt to order these products through our Shop.
13. Limitation of Liability
a. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation.
b. We warrant that all products you purchase from us will comply with their description, be of satisfactory quality and be reasonably fit for their purpose. We make no further representations, warranties or guarantees (express or implied) in respect to the products.
c. Our total liability to you (whether in contract, tort (including negligence), under statute or otherwise) shall be limited to the price you have paid for the product, together with any losses which are foreseeable at the time your order is accepted.
d. We are not liable to you for:
- any losses that were not foreseeable by you or us when the contract for the sale of products was formed;
- any indirect or consequential losses which could not be reasonably expected by you or us when the contract for the sale of products was formed;
- any losses that were not caused by an act or omission of OS;
- any business loss (including loss of profits, revenue, anticipated savings, data, goodwill or wasted expenditure).